Frequently Asked Questions
Is the hospital empanelled under PMJAY (Ayushman Bharat)?
Yes. The hospital is empanelled under Pradhan Mantri Jan Arogya Yojana (PMJAY). Eligible beneficiaries are provided cashless, quality‑assured treatment in accordance with scheme guidelines, approved packages, and standard treatment protocols.
Is the hospital empanelled under MEDISEP?
Yes. The hospital is empanelled under MEDISEP (Medical Insurance for State Employees and Pensioners – Kerala). Services are delivered in compliance with approved packages, eligibility criteria, and clinical protocols.
Are any extra charges collected from insured patients?
For treatments covered under PMJAY or MEDISEP, no charges are levied beyond approved package rates. Any non‑covered service or consumable is disclosed transparently in advance and provided only after documented patient consent.
How does the hospital ensure transparency in treatment and billing?
The hospital ensures transparency through:
Display of approved tariffs, packages, and statutory information.
Clear communication regarding care plans and expected outcomes.
Itemized billing for paid services
Ethical billing practices aligned with regulatory standards
All medical records and documents related to a patient’s treatment are accessible to the patient or authorized representative and will be provided on request, in accordance with applicable laws
Are mandatory information and patient rights displayed?
Yes. Mandatory details including registration status, patient rights charter, grievance mechanisms, and applicable charges are prominently displayed as per statutory and accreditation requirements.
Are emergency services provided irrespective of insurance coverage?
Yes. In line with ethical obligations and statutory requirements, emergency medical care is provided without delay, irrespective of insurance status or ability to pay.
What documents are required for PMJAY treatment?
Patients must present a valid Ayushman Card / PMJAY ID, Aadhaar or other approved identity proof, and relevant medical records. The hospital’s Ayushman Facilitation Desk ensures patient guidance, verification, and pre‑authorization as per prescribed norms.
What surgical services are available under insurance schemes?
The hospital provides a wide range of approved medical and surgical procedures under PMJAY and MEDISEP. All procedures are carried out based on clinical indication, informed consent, and standard operating procedures (SOPs).
What are the rights of patients at this hospital?
Hospital adheres to Patients’ Charter of Rights and Responsibilities prepared by NHRC and adopted by National Health Authority, Government of India
Is the hospital registered under the Clinical Establishments Act?
Yes. The hospital is registered under the Clinical Establishments (Registration and Regulation) Act and functions in compliance with notified minimum standards for infrastructure, human resources, infection control, and patient safety.
How are patient grievances addressed?
The hospital maintains a structured grievance redressal system. Patients or attendants may approach the Help Desk or Patient Relations Office. Complaints are acknowledged, investigated, and resolved in a time‑bound and impartial manner.
Is support available for insurance and discharge processes?
Yes. The hospital’s Insurance & Scheme Facilitation Desk supports patients throughout eligibility verification, pre‑authorization, treatment, and discharge processes, ensuring continuity of care.
In addition to government-sponsored insurance schemes, does the hospital have tie-ups with private insurance companies or third-party administrators for cashless treatment?
Yes, Contact the hospital’s Insurance & Scheme Facilitation Desk
